Skip to content

Notation based on the Act on Specified Commercial Transactions

Notation based on the Act on Specified Commercial Transactions


Distributor name

Grilous Co., Ltd.


Operation manager

Shinji Okabe


location

〒772-0001
45-56 Matsushima, Kurosaki, Fuyocho, Naruto City, Tokushima Prefecture



Selling price

Displayed on each product detail page


Necessary charges other than the product price

Consumption tax/delivery fee


how to order

Select the necessary items such as color and size on the details page of the desired product, check the details on the "checkout page" to confirm the ordered product, and complete the order.
If you have already registered as a member, you will need to log in before completing your order.
Those who have not registered as members or who do not wish to register as members can also purchase. In that case, please enter your information when purchasing the product.


payment method

・Credit card payment ・Shop Pay payment *1
・Google Pay ・Apple Pay ・Amazon Payment

*1 If you register your email address and mobile phone number at the time of ordering, simply enter the 6-digit Shop pay code (SMS authentication) that will be automatically sent to you when you make your next purchase. Shopify's payment service that allows you to easily pay without inputting


payment deadline

Credit Card: Payment will be processed when you place your order.
The billing period varies depending on the closing date of the credit card used and the details of the contract.
Please check with your card company.

Amazon Payment: A service that allows you to place an order using the credit card information and address registered in your Amazon.co.jp account.


Regarding delivery

Delivery company: Japan Post ( Click here for shipping costs)
*Delivery address is only within Japan.


Delivery time

Normally, we will deliver your order within 2 to 4 days (excluding Saturdays, Sundays, national holidays, and year-end and New Year holidays).
You can specify the delivery date from 4 to 10 days after the order date.
Delivery times may vary depending on back-ordered items, backordered items, delivery destination area, weather, traffic conditions, etc.


About returns and exchanges

We pay close attention to product inspection, packaging, and shipping, but in the unlikely event that you receive a defective product or a product that is not what you ordered, please contact us using the inquiry form within one week after the product arrives. Please return the product to the following return address by cash on delivery.

[Product return address]
22-1 Minamihara, Mimacho, Mima City, Tokushima Prefecture 771-2104
Grilous Co., Ltd. Mima LC Returns Center
TEL: 0800-200-1870

The following items cannot be returned. Please note.

・Products that have been damaged or soiled due to the customer's responsibility
・If there is no request for return or exchange in advance ・Products that have been used even once ・Products that have been used for more than a week ・Products that have lost their accessories or instruction manuals・If the condition at the time of return is significantly different from the condition at the time of delivery ・If you were absent for a long time and could not receive the product Products that have been processed for ・Products marked as non-returnable ・Products purchased outside of our online store

In principle, we do not accept product exchanges.
Please check here for details on returns and exchanges.


The information desk

This window is an inquiry window dedicated to the online store.
For inquiries other than the online store, please contact info@grillus.jp.
Click here for online store inquiry form

[Grillus Online Customer Support Center]
Inquiry reception hours Monday-Friday: 10:00-18:00
Phone number: 0800-200-1870
Address: customer@grillus.jp
*We are closed on Saturdays, Sundays, public holidays, summer holidays, and year-end and New Year holidays.