Q: I can't log in.
A: You can log in with the email address and password you registered as a member.
If you have forgotten your password and cannot log in, click [Forgot your password?] on the login screen. ] to change your password.
From the viewpoint of personal information protection, we cannot confirm the password.
Please note that we cannot answer even if you contact us.
Q: I forgot my password.
A: You can change your registered password here.
You will need the email address you registered with.
If you do not know your email address, please register again here . ← I'll do it later
Q: I have registered as a member, but I have not received an email.
A: In the case of member registration completion, order reception completion, etc., we will send you an information email immediately after completing the procedure.
If the e-mail does not arrive, there may be a delay in e-mail delivery, an error in the registered e-mail address,
Also, it may not have been sent correctly.
Please click "Contact Us" and use the " Contact Us " form to contact us. ← I'll do it later
*If you are using anti-spam measures, please cancel the domain designation of @grillus.jp.
(If you do not cancel, you may not be able to receive communications from Grilous Online.)
Q: I want to stop receiving the e-mail newsletter.
A: If you wish to unsubscribe, please follow the procedure from the unsubscribe setting section of the delivered e-mail magazine,
Please log in to the store and change the mail magazine settings on the customer information screen.
Q: I want to change my registered information (email address, password, address).
A: Please note that you cannot change your e-mail address once registered.
If you wish to change, add, or delete your address and shipping address registration information,
You can change it on the customer information screen after logging in to the store.
Click here to change your registration information
Please click here to change your password.
If you would like to change your name (first and last name), please click "Contact Us" and
Please contact us using the " Contact Us " form. ← I'll do it later
Q: Is it possible to change the shipping address to the registered address?
A: Yes. You can enter your desired delivery address on the order process screen.
You can also change the billing address for each order.
Q: Do I need to register as a member?
A: At Grilous Online, you can order products without registering as a member.
If you register as a member, you will not need to enter personal information such as your name and address when ordering products.
You can shop online with just your email address and password.