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C. Apology and correction for some errors in collective display of TRIA Bread

Dear Customer,

Thank you for using Grilas Online.

I am in charge of Grylas Online Customer Support.

Regarding the C. TRIA Bread series products that have been on sale since September 29th

It turned out that there was an error in the notation of some allergens or raw materials.

We apologize for the inconvenience caused to customers who have placed orders.

We sincerely apologize for the inconvenience and will explain our response as follows.

■Applicable product

1) C. TRIA Bread Soy Flour Roll

(Error 1) Wheat, eggs, soybeans

(Corrective 2) Wheat, eggs, soybeans , milk

There was an omission of the notation of " milk".

(Error 2) Olive oil

(Corrective 2) Edible blended oil

* It was a mixed oil of olive oil and sunflower oil .

2) C. TRIA bread walnut cheese

(Incorrect) wheat, soybeans, milk ingredients, walnuts

(Positive) Wheat, milk ingredients, walnuts

The notation of "soybean " was unnecessary.

■ Correspondence

1) For customers who have placed orders by October 6, 2021, we will contact you individually by phone or email to explain the details.

2) Regarding this matter, if you are feeling unwell, we apologize for the inconvenience, but please contact us below.

Phone: 0800-200-1870 [ Toll free ]


3) We have corrected all the online descriptions on the product detail page, etc.

4) We have revised the product labels for all products after October 6th shipment and October 7th delivery.

We apologize for the inconvenience caused to you.

In the future, we will strive to prevent recurrence so that similar mistakes do not occur.

October 10, 2021

Grilous Co., Ltd.